Frequently asked questions

Here you will find the answers to the most frequently asked questions.
  1. Ticketing

    How can I download my ticket?

    1.Log on to your personal space on the Orange Vélodrome ticketing website.

    2. Select the event.

    3. Select the seat

    4. Click on download

    5. You can also transfer your ticket.

    How can I transfer my ticket?

    1.Log in to your personal space

    2. My account

    3. My tickets

    4. Select the event

    5. Select the ticket

    6. Add the recipient's e-mail address

    Should I print my ticket?

    You don't need to print out your e-ticket to enter the stadium. 

    You can simply download it onto your phone and present it at the access control.

    How do I download my invoice?

    The invoice is available in your personal space. 

    1. Log in to your personal space

    2. My account

    3. My orders

    4. Download my invoice

    How can I buy tickets for a group?

    For all purchases, please contact: billetteriege@mars360.fr

    Is a ticket required for children?

    Everyone must have a ticket to enter the stadium.

  2. Access

    Plan Orange Vélodrome

    Public transport

    • Underground

    The stadium is accessible by metro line 2. 

    Virage Sud, Jean-Bouin stand: Rond Point du Prado stop 

    Virage Nord, Ganay stand: Sainte-Marguerite Dromel stop

    Bus
    Numerous lines serve the Orange Vélodrome. 

    For more information:www.rtm.fr

     

     

    Parking

    The Orange Velodrome has no parking spaces.

  3. Forbidden items

    What objects are not allowed in the stadium?

    For safety reasons, the following items are prohibited:

    - Bag larger than 25X25 cm

    - Portable battery

    - Non-folding umbrella

    - Headphones

    - Flammable spray or gas

    - Tools

    - Weapon, explosive, knife or any object that can be used as a weapon

    - Laser pointers

    - Animals (except guide dogs)

    - Alcoholic beverages and drugs

    - Selfistick, tripod, camera for professional use

    - Pushchair

    Left luggage

    Left-luggage lockers are available on the Ganay and Jean-Bouin forecourts. 

    Price: €2

    No credit cards are accepted on site.

  4. Orange Velodrome services

    Refreshment stands

    Snacks are available in the stadium refreshment areas.

    Wifi

    A free WIFI service is available throughout the stadium. 

    Don't hesitate to connect to OrangeVélodrome and enjoy unlimited free use of our network.

  5. OM Stadium Tour

    Vous trouverez toutes les informations sur les visites sur OM Stadium Tour 

    Where can I buy my ticket?

    Vous pouvez acheter votre billet en ligne sur : Billetterie OM Stadium Tour

    Ou bien directement au stade le jour de votre visite. 

     

    You can buy your ticket online at OM Stadium Tour Ticket Office

    Or directly at the stadium on the day of your visit.

    Days and opening hours

    Visits are only available during school vacations.

    Opening hours: 10am-12pm / 1:30pm-6pm (last admission at 5pm)

    What are the prices?

    On line 

    - Regular price: €18

    - Children 6-11*: €12

    - Youth rate12-25*: €15

    - Family rate* (valid for families of 2 adults + 2 children under 12): €48.

    - Peuple Bleu et Blanc *: €12

    - Group rate (10 people or more): €13

     

    On-site

    - PMR** : €12

    - City Pass** rate

    - Audioguide: €3

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    *You will be asked to show proof of identity when purchasing a reduced-rate ticket. Access may be refused if age limits are not respected.

    **Upon presentation of proof of identity.

    Can I cancel my purchase and/or get a refund?

    Tour tickets are non-refundable.

    Tickets are not nominative and can be offered to a relative.

    Guided tours and school visits

    Guided tours & school visits on request at: omtour@om.fr

     

    Should I print my ticket?

    You don't need to print out your e-ticket to enter the stadium. 

    You can simply download it onto your phone and present it at access control.